FAQ Support

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Answers to the questions people ask most. If you still need a hand with something, we are nearby

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Getting started

  • Get started on Postra Create a mailbox, link SSO, add your domain, and set DNS

Domains

  • Add a domain and set DNS Add the DNS records we show, then recheck until the domain is verified
  • Mailboxes and forwarding Add addresses people use, plus forwarding and removal
  • Mailbox groups Let several mailboxes on one domain open the same shared mail.
  • Export mail from a domain Download up to 31 days per mailbox as a ZIP with mbox, PDF notice, and metadata.

Mail

  • Find mail with search Use filter chips or operators like from:, after:, and has:attachment.
  • Folders and filters Smart views for slicing the inbox, folders for filing mail.
  • Compose, reply, and forward Send from Compose, manage attachments, and export a thread as PDF.
  • Spam, block, and sender warnings Spam and trash, block a sender, and treat sender warnings carefully

Account

  • Trust Factor How standing looks, what helps it, and what warnings mean
  • Close or restore your account Export first, schedule closure, come back within a few days, or ask Support on Enterprise

Privacy

  • Privacy requests Your account data via privacy@postra.so; org mail via your domain admin.

Product

  • What is Postra? Email for teams that take mail seriously: domains, mailboxes, search, and support